Automated User Provisioning and Service Ticket Generation for any ITSM
The Aquera ITSM Sync Bridge creates, updates, and deletes user accounts in any ITSM based on employee data in ADP GlobalView. The bridge imports and synchronizes user information from ADP GlobalView based on the employee, their role and access rights. The bridge triggers automated ITSM workflows to complete remaining employee onboarding and offboarding tasks. Aquera has out-of-the-box integrations with ServiceNow, Jira Service Management, Freshworks, Freshservice, Zendesk, HaloITSM, Ivanti Heat Service Manager, Ivanti Neurons, ManageEngine ServiceDesk Plus, SolarWinds, SolarWinds Service Desk, TOPdesk, Vivantio, and others.
Features and Benefits
Streamlined IT Onboarding and Offboarding
Automate the creation, modification, and deletion of user accounts in your ITSM system, ensuring new hires have timely access and departing employees are promptly removed. As new employees are added or removed in ADP, the sync bridge manages ITSM user provisioning/deprovisioning and automatically generates service tickets to support onboarding and offboarding ticketing processes.
Seamless Integration with Leading ITSM Platforms
Aquera's pre-built connectors support a wide range of ITSM platforms, including ServiceNow, Jira Service Management, Freshservice, Zendesk, HaloITSM, Ivanti, ManageEngine, SolarWinds, TOPdesk, and others, ensuring a smooth and efficient integration process.
Deploys Quickly
The bridge delivers a rapid deployment through a point-and-click, user friendly configuration interface. Deployments typically occur within days.
Bridge Securely Maintained by Aquera
Aquera maintains this bridge with 24x7 support. The bridge does not store data and exceeds enterprise-level security standards. Aquera platform runs entirely on AWS and is certified SOC 2 Type 2.
The services are provided by an independent third party and not provided by ADP and ADP is not responsible for such third party’s products or services.
